FAQs

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Our current processing time for APPAREL is 3-4 weeks from your order date. Please note that the processing time is an estimate, and is subject to possible changes due to supplier delays. All products are made to order and made by hand. 

If it is a preorder, then the estimated turn around time will be stated in the description of the product. 

If you have an order with multiple items that are a mix of preorder and non-preorder items, your items will all ship together when the last item (typically the preorder item) is ready. This is also the case with two items that have different turn around times. The items will ship together when the last item is ready to ship. If you need them to ship separately, please feel free to contact us before you purchase so we can discuss it. We are happy to try to work it out.

All products are made to order. We cannot accept returns or exchanges and cannot refund orders. Please make sure your order is correct with desired size and color option before completing checkout. If you need to cancel an order, you must contact us within 24 hours of placing the order. 

Please contact us within 7 days of your order arriving if the item is defective or we have made a mistake.  

Please note that once products are shipped, it is out of our hands and into the hands of the shipping company. We receive the same shipping notifications you do. However, feel free to reach out to us and we will do our best to help you locate and track your order.

This "extra" fabric is not extra at all! It is called stabilizer. The stabilizer is there to support the longevity of the stitches and help the design stay looking like new.

See our care guide for assistance.

See our sizing guide for assistance.

Please reach out! We are happy to answer and address any questions or concerns you have.